Return & Refund Policy
Last Updated: October 16, 2026
Thank you for shopping at Avellunica. We want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.
1. Return Eligibility
We accept return requests within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned with its original packaging, tags, and accessories, where applicable.
- Proof of purchase or an order number is required.
- The return request must be submitted within 30 days of delivery.
Items that do not meet these conditions may not qualify for a return unless required by applicable law.
2. How to Request a Return
To initiate a return, please contact us at:
Email: daianjian@qelvoriana.com
Please include:
- Your order number
- Your full name
- The item you wish to return
- The reason for your return
- Photos of the product, if it is damaged, defective, or incorrect
Our customer service team will review your request and provide return instructions.
Please do not send items back without contacting us first.
3. Return Shipping Costs
If you are returning an item due to a change of mind or personal preference, you will generally be responsible for the return shipping costs.
If the return is caused by our error, such as receiving a damaged, defective, or incorrect item, we will cover reasonable return shipping costs or provide another appropriate solution.
Original shipping charges are generally non-refundable unless the return is due to our error or applicable law requires otherwise.
4. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request photographs or additional information to help verify the issue.
Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution at no additional cost to you.
5. Refund Processing
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. The actual timing may vary depending on your bank or payment provider.
If your refund has not appeared after the expected processing period, please contact us for assistance.
6. Exchanges
If you would like to exchange an item for a different size, color, or style, please contact our customer support team.
Exchanges are subject to product availability and the condition of the returned item.
If an exchange is unavailable, we may recommend returning the eligible item and placing a new order.
7. Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or custom-made items, unless defective or otherwise required by law
- Gift cards
- Items damaged through misuse or improper handling
- Items that cannot be returned for hygiene or safety reasons where legally permitted
Any product-specific return restrictions will be communicated where applicable.
Nothing in this policy limits your rights under applicable consumer protection laws.
8. Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will do our best to accommodate cancellation requests before the order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible. You may request a return after delivery in accordance with this policy.
9. Return Address
Please contact our customer service team before returning any products.
The appropriate return address and shipping instructions will be provided after your return request has been reviewed.
Do not send returns directly to our business address unless instructed by our support team.
10. Contact Us
If you have any questions about our return and refund policy, please contact us.
Store Name: Avellunica
Company Name: Xuzhou Yihongkai Trading Co., Ltd.
Email: daianjian@qelvoriana.com
Phone: +86 176 2124 2521
Business Address: Room 102, No. 9 Pinghui Road, Liulian Community, Pingshan Subdistrict, Pingshan District, Shenzhen, Guangdong, China
We appreciate your trust in Avellunica and are committed to providing a positive shopping experience.
