Customer Service

Welcome to Avellunica Customer Service!

At Avellunica, operated by Xuzhou Yihongkai Trading Co., Ltd., customer satisfaction is one of our top priorities. We are committed to providing helpful support and making your shopping experience as smooth and enjoyable as possible.

Whether you have questions about our products, need assistance with an order, or require after-sales support, our customer service team is here to help.

1. Contact Our Customer Support Team

If you have any questions or concerns, please feel free to contact us through the following channels:

Email: daianjian@qelvoriana.com
Phone: +86 176 2124 2521

We recommend contacting us by email for order-related inquiries so that we can review your information and provide appropriate assistance.

2. Order Assistance

Our customer support team can assist you with:

• Order confirmations and purchase inquiries
• Order status updates
• Shipping and tracking information
• Order modifications and cancellation requests
• Payment and checkout questions

When contacting us about an existing order, please include your order number and the email address used during checkout.

3. Shipping and Delivery Support

We understand how important it is to receive your order safely and on time.

If you have questions about delivery estimates, shipping costs, tracking information, or delayed packages, please contact our support team.

Shipping times may vary depending on your location, shipping method, and other logistics conditions.

For further details, please review our Shipping Policy.

4. Returns and Refunds

We want you to feel confident when shopping with Avellunica.

Eligible return requests may be submitted within 30 days of receiving your order, subject to our Return Policy.

If you wish to request a return or refund, please email us with the following information:

• Your full name
• Your order number
• The product you wish to return
• The reason for your request
• Relevant photos, if the item is damaged or defective

Our customer service team will review your request and provide the appropriate return instructions.

For complete information, please visit our Return Policy.

5. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible.

To help us resolve the issue efficiently, please provide your order number, a description of the problem, and clear photographs where possible.

After reviewing your request, we will work with you to determine an appropriate solution, which may include a replacement, refund, or another remedy in accordance with applicable consumer protection laws.

6. Product Information and Inquiries

If you need additional information before purchasing a product, we are happy to assist.

You may contact us regarding:

• Product specifications and features
• Available colors, sizes, and styles
• Product availability
• Product usage and care instructions
• General product recommendations

We aim to provide clear and accurate product information to help you make informed purchasing decisions.

7. Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request before your order is shipped.

Once an order has been dispatched, modifications or cancellations may no longer be possible.

Eligible products may still qualify for return after delivery under our Return Policy.

8. Customer Feedback

Your feedback is important to us.

We welcome suggestions, comments, and questions about our products and services.

Customer feedback helps us improve our shopping experience, product selection, and support services.

Please feel free to share your thoughts with us at daianjian@qelvoriana.com.

9. Frequently Asked Questions

How can I check my order status?

If tracking information is available, it will be provided after your order has been shipped. You can also contact us with your order number for assistance.

Can I cancel my order?

Please contact us as soon as possible. We will try to accommodate your cancellation request before shipment.

What should I do if I receive a damaged item?

Contact our customer support team with your order number and photographs of the damaged product. We will review the issue and provide an appropriate resolution.

How long does a refund take?

Once your return has been received, inspected, and approved, the refund will be issued to your original payment method. It may take approximately 5–10 business days to appear after processing, depending on your payment provider.

How can I request a return?

Please email daianjian@qelvoriana.com with your order details. Our team will provide return instructions and the appropriate return address.

10. Contact Information

If you need further assistance, please contact us using the information below.

Store Name: Avellunica
Company Name: Xuzhou Yihongkai Trading Co., Ltd.
Email: daianjian@qelvoriana.com
Phone: +86 176 2124 2521
Business Address: Room 102, No. 9 Pinghui Road, Liulian Community, Pingshan Subdistrict, Pingshan District, Shenzhen, Guangdong, China

Thank you for choosing Avellunica. We appreciate your trust and look forward to assisting you!